FAQs

 

What types of fabrics do you offer?

We offer a wide selection of high-quality vintage car fabrics and original fabrics for car seat upholstery and interior trim. Our products are characterized by the use of original materials and production processes for car interior finishing.

In what colors are the fabrics available?

Our upholstery fabrics are available in over 40 different colors, giving you the opportunity to customize your vehicle interior or upholstery.

How can I return an item?

You can return an item within 30 days of receipt, provided it is unworn, unused, and in its original packaging. Please contact us at autostoff.garage@web.de to initiate a return.

What do I need to consider if I want to return an item?

A right of return is only available to private customers. To be eligible for a return, the item must be in the same condition that you received it, and you need the receipt or other proof of purchase.

Attention! Trade, craft, commerce, and industry are subject to commercial law and are therefore not entitled to return without cause. Commercial customers with a tax or VAT number are required to check delivered goods promptly upon receipt and to complain if necessary. To do so, please contact us by e-mail autostoff.garage@web.de .

How long does it take to receive my refund?

After receiving and inspecting your return, you will be notified within 10 business days whether the refund has been approved. If approved, the refund will be processed to your original payment method.

Are there items that cannot be returned?

Yes, certain items such as custom-made or personalized products are excluded from return. Please contact us if you have any questions about a specific item.

How can I contact customer service?

You can reach our customer service at any time at autostoff.garage@web.de. We are happy to assist you with any questions you may have.

How quickly will my order be shipped?

We rely on fast delivery. Exact shipping times may vary depending on location. You will receive a confirmation once your order has been shipped.